FAQ - Frequently Asked Questions

Here you will find answers to frequently asked questions about The Rosarium.

Order

Select your desired bouquet of flowers, rose bouquet, or another arrangement, add it to your cart, and proceed to checkout. In the cart or during checkout, enter the recipient's address, billing information, desired delivery date, and available delivery options. Depending on the product, you can also add a personalized greeting card, suitable extras, and special requests. After completing your order, you will receive a confirmation by email.

Please provide the full name of the recipient, the exact delivery address, and, if possible, a phone number or additional instructions. For companies, hotels, hospitals, funeral homes, or other special addresses, the department, room number, ward, contact person, or other recipient details should be included.

Yes. If you would like to send a bouquet or have it delivered as a gift, simply enter the desired delivery address during the ordering process. If the options are displayed with the product, you can also add a personal greeting card, suitable extras from "Matching Flower Greetings," and special requests.

Delivery

The Rosarium delivers flowers to private and business addresses within Germany. The available delivery options depend on the product, delivery address, order time, and availability. Please enter the desired address at checkout; there you will see which options are currently offered for your flower delivery.

No. The Rosarium does not offer flower delivery by post. Fresh flowers are delivered via the delivery options shown at checkout, so that the order can be processed as appropriately as possible for the address and availability.

For smooth delivery, please ensure that the address and recipient details are complete. If delivery is not possible as planned, the further procedure depends on the delivery option, the address, and accessibility. Please provide helpful delivery instructions during checkout.

Deliveries to companies, hotels, hospitals, funeral homes, or other special addresses may be possible depending on the product, delivery address, and availability. Please provide complete recipient details such as company name, department, room number, ward, venue, contact person, telephone number, opening hours, or appointment details.

Delivery Date & Time

The desired delivery date can be selected in the shopping cart or during checkout. Available delivery options are displayed during checkout and depend on the product, delivery address, order time, and availability. The options displayed and confirmed during your order are binding.

Yes. In the shopping cart, you can select a preferred delivery time slot: No preference, Morning, or Afternoon. We will try to accommodate your chosen time slot, but a guaranteed delivery time cannot be provided. You can provide additional instructions as delivery notes or special requests.

Short-term and same-day deliveries may be possible depending on the product, delivery address, region, order time, and availability. Please check the delivery options shown in the checkout before completing your order. The selection confirmed in the shop for your specific order is binding.

For flowers for birthdays, anniversaries, or other fixed occasions, we recommend ordering early, selecting the desired delivery date at checkout, and choosing a delivery time window such as morning or afternoon if needed. Please pay special attention to complete recipient and address details; an exact time cannot be guaranteed.

Greeting Card & Extras

Yes. If the "Your personal greeting card" option is displayed with the product, you can add a greeting card with a personal message. Please carefully check the greeting message before submitting the order, as it will be used exactly as provided for the flower greeting.

Write your message exactly as you want the recipient to read it: short, personal, and appropriate for the occasion. If the recipient should know who the flowers are from, include your name directly in the greeting. If you wish the floral greeting to remain anonymous, omit the sender's name from the message and indicate this preference in the special requests section.

Depending on the product, season, and availability, suitable extras can be displayed directly with the product, such as small chocolates, large chocolates, teddy bear, small vase, large vase, wellness tea, or Manuka honey 125 g. The options and surcharges displayed in the shop during your order apply.

Yes. You can provide additional information in the "Special requests" field, such as special delivery instructions, requests for execution, or a note that the floral greeting should remain anonymous. We will consider such information where possible; however, it cannot be guaranteed in every case.

Payment

The currently available payment methods will be displayed during checkout. Depending on availability, these may include PayPal, Klarna, credit card, instant bank transfer, Apple Pay, or Google Pay.

Yes. Payments are transmitted encrypted and processed by the payment providers integrated into the checkout. Please complete the payment directly in the secured order process.

After completing your order, you will receive a confirmation at the specified email address. If you don't find a message, please check your spam folder and ensure that the email address was entered correctly.

Quality & Care

Yes. The Rosarium values fresh flowers, careful selection, and high-quality craftsmanship. Since flowers are natural products, color, bloom, and availability may vary slightly depending on the season.

The vase life depends on the flower variety, room temperature, transport route, and care. With fresh water, clean vases, and a cool location, many bouquets will remain beautiful for several days.

Upon receipt, place the bouquet in a clean vase with fresh water. Cut the stems at an angle, remove leaves below the waterline, and change the water regularly. Avoid direct sunlight, proximity to heaters, and ripe fruit.

Flowers are natural products. Individual blooms, sizes, and shades may vary slightly depending on the season and availability. The Rosarium ensures that the overall impression remains high-quality and consistent.

Changes, Cancellation & Complaint

Please contact us as soon as possible with your order number and the desired change. Changes are only possible as long as the order has not yet been prepared or handed over for delivery.

A cancellation can only be considered if the order has not yet been prepared or handed over for delivery. Please contact us as soon as possible using the contact option provided in the shop and state your order number.

Please contact us promptly with your order number, a brief description, and informative photos. We will carefully review the case and find a suitable solution depending on the situation.

As these are fresh, perishable products, returns are generally not comparable to standard goods. If there is a quality issue or an incorrect delivery, please contact us promptly.

Funeral Flowers

Yes, provided suitable products are available in the shop, you can order funeral flowers or discreet flower arrangements. Select a suitable product and check the available delivery options at checkout.

Deliveries to funeral homes, churches, cemeteries, or burial sites may be possible depending on the address, product, and availability. Please provide the full location, the name of the deceased, the date of the funeral service, and a contact person. In the shopping cart, you can select a desired delivery time window, such as morning or afternoon; however, a guaranteed delivery at a specific time for the funeral service cannot be assured.

For condolences and silent sympathy, subdued colors such as white, cream, delicate rose tones, or soft green tones are often suitable. Roses and other fresh flowers can be a dignified, personal gesture depending on the arrangement.

Wedding Flowers

Selected flowers for weddings and floral gifts can be ordered directly in the online shop. Larger wedding floral arrangements or individual floral concepts should be discussed in person. For special requests, we recommend contacting us early so that colors, style, delivery address, and desired delivery date can be carefully planned.

For wedding flowers, you should plan as early as possible, especially during popular wedding months. For flowers ordered online, select the desired delivery date during the ordering process. For individual concepts, larger quantities, or special delivery requests, early coordination allows more time to discuss colors, style, delivery address, and procedures.

Delivery to a location may be possible depending on the product, address, and availability. Please provide the name of the location, contact person, phone number, delivery instructions, desired delivery date, and if needed, a delivery time window during the order process. An exact delivery at a specific time cannot be guaranteed.

Flowers for Businesses

Yes. Individual client gifts, employee greetings, or flowers for reception areas and offices can be ordered directly through the shop, provided suitable products and delivery options are available. For larger quantities, multiple recipients, multiple delivery addresses, or a fixed shipping period, prior arrangement is recommended.

Please provide the company name, department, full recipient name, address, possible opening hours, delivery instructions, desired delivery date, and, if possible, a phone number. If a specific time slot is important, you can select morning or afternoon in the shopping cart; however, a precise time cannot be guaranteed.

Please enter your billing information carefully during checkout. The available fields and payment options will be displayed during the ordering process. If you are a company requiring purchase on account or special conditions, please clarify this with customer service in advance; whether this is possible depends on the specific order and confirmed conditions.

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