FAQ - Frequently Asked Questions

Here you will find answers to frequently asked questions about The Rosarium.

Ordering

Select your desired bouquet of flowers, rose bouquet, or another arrangement, add it to your cart, and proceed to checkout. In the cart or during checkout, enter the recipient's address, billing information, desired delivery date, and available delivery options. Depending on the product, you can also add a personalized greeting card, suitable extras, and special requests. After completing your order, you will receive a confirmation by email.

Please provide the recipient’s full name, exact delivery address and, if possible, a phone number or additional instructions. For businesses, hotels, hospitals, funeral halls or other special addresses, include the department, room number, ward, contact person or any other recipient details.

Yes. If you would like to send a bouquet or have it delivered as a gift, simply enter your preferred delivery address during checkout. Where the product offers these options, you can also add a personal greeting card, suitable extras from “Perfect with your flower gift” and special requests.

Delivery

The Rosarium delivers flowers to private and business addresses within Germany. The available delivery options depend on the product, delivery address, order time, and availability. Please enter the desired address at checkout; there you will see which options are currently offered for your flower delivery.

No. The Rosarium does not send flowers by post. Fresh flowers are delivered using the options shown at checkout so that each order can be handled in line with the address and current availability.

For a smooth delivery, the address and recipient details should be complete. If delivery cannot take place as planned, the next steps depend on the delivery option, address and ability to contact the recipient. Please provide helpful delivery instructions at checkout.

Deliveries to companies, hotels, hospitals, funeral homes, or other special addresses may be possible depending on the product, delivery address, and availability. Please provide complete recipient details such as company name, department, room number, ward, venue, contact person, telephone number, opening hours, or appointment details.

Delivery date & time

The desired delivery date can be selected in the shopping cart or during checkout. Available delivery options are displayed during checkout and depend on the product, delivery address, order time, and availability. The options displayed and confirmed during your order are binding.

Yes. In the shopping cart, you can select a preferred delivery time slot: no preference, morning or afternoon. We will try to accommodate your chosen time slot, but a guaranteed delivery time cannot be provided. You can add further information as delivery instructions or special requests.

Short-notice and same-day deliveries may be possible depending on the product, delivery address, region, order time and availability. Please check the delivery options shown at checkout before completing your order. The selection confirmed in the shop for your specific order is binding.

For flowers for birthdays, anniversaries, or other fixed occasions, we recommend ordering early, selecting the desired delivery date at checkout, and choosing a delivery time window such as morning or afternoon if needed. Please pay special attention to complete recipient and address details; an exact time cannot be guaranteed.

Greeting card & extras

Yes. If the “Your personal greeting card” option is shown with the product, you can add a card with a personal message. Check the message carefully before submitting the order, as it will be used exactly as provided for the floral greeting.

Write your message exactly as you want the recipient to read it: short, personal, and appropriate for the occasion. If the recipient should know who the flowers are from, include your name directly in the greeting. If you wish the floral greeting to remain anonymous, omit the sender's name from the message and indicate this preference in the special requests section.

Depending on the product, season and availability, suitable extras may appear directly with the product, such as a small or large selection of chocolates, a teddy bear, a small or large vase, feel-good tea or 125 g of Manuka honey. The options and surcharges shown in the shop while you order apply.

Yes. You can add further information in the “Special requests” field, such as specific delivery instructions, requests about the design or a note that the flower gift should remain anonymous. We accommodate these details where possible, but cannot guarantee them in every case.

Payment

Available payment methods are shown at checkout. Depending on availability, these may include PayPal, Klarna, credit card, instant bank transfer, Apple Pay, or Google Pay.

Yes. Payment details are transmitted securely using encryption and processed by the payment providers integrated into checkout. Please complete your payment directly within the secure ordering process.

After completing your order, you will receive a confirmation at the specified email address. If you don't find a message, please check your spam folder and ensure that the email address was entered correctly.

Quality & Care

Yes. The Rosarium values fresh flowers, careful selection, and high-quality craftsmanship. Since flowers are natural products, color, bloom, and availability may vary slightly depending on the season.

How long the flowers last depends on the variety, room temperature, journey and care. With fresh water, a clean vase and a cool spot, many bouquets stay beautiful for several days.

Upon receipt, place the bouquet in a clean vase with fresh water. Cut the stems at an angle, remove leaves below the waterline, and change the water regularly. Avoid direct sunlight, proximity to heaters, and ripe fruit.

Flowers are natural products. Individual blooms, sizes, and shades may vary slightly depending on the season and availability. The Rosarium ensures that the overall impression remains high-quality and consistent.

Changes, Cancellations & Complaints

Please contact us as soon as possible with your order number and the desired change. Changes are only possible as long as the order has not yet been prepared or handed over for delivery.

A cancellation can only be considered if the order has not yet been prepared or passed to the delivery team. Please contact us as soon as possible using the contact option shown in the shop and include your order number.

Please contact us promptly with your order number, a brief description and clear photos. We will review the case carefully and find an appropriate solution for the situation.

As these are fresh, perishable products, returns are generally not comparable to standard goods. If there is a quality issue or an incorrect delivery, please contact us promptly.

Funeral Flowers

Yes. If suitable products are available in the shop, you can order funeral flowers or understated floral arrangements. Choose a suitable product and check the available delivery options at checkout.

Delivery to funeral halls, churches, cemeteries or burial sites may be possible depending on the address, product and availability. Please provide the full location, name of the deceased, date of the funeral service and a contact person. In the shopping cart, you can select a preferred delivery window such as morning or afternoon; delivery at a specific time for the funeral service cannot, however, be guaranteed.

For condolences and quiet expressions of sympathy, understated colours such as white, cream, delicate pink or soft green are often suitable. Depending on the arrangement, roses and other fresh flowers can be a dignified, personal gesture.

Wedding flowers

Selected flowers for weddings and floral gifts can be ordered directly in the online shop. Larger wedding floral arrangements or individual floral concepts should be discussed in person. For special requests, we recommend contacting us early so that colors, style, delivery address, and desired delivery date can be carefully planned.

For wedding flowers, you should plan as early as possible, especially during popular wedding months. For flowers ordered online, select the desired delivery date during the ordering process. For individual concepts, larger quantities, or special delivery requests, early coordination allows more time to discuss colors, style, delivery address, and procedures.

Delivery to a venue may be possible depending on the product, address and availability. During checkout, please provide the venue name, contact person, phone number, delivery instructions, preferred delivery date and, if needed, a delivery window. Delivery at an exact time cannot be guaranteed.

Flowers for Businesses

Yes. Individual client gifts, employee greetings, or flowers for reception areas and offices can be ordered directly through the shop, provided suitable products and delivery options are available. For larger quantities, multiple recipients, multiple delivery addresses, or a fixed shipping period, prior arrangement is recommended.

Please provide the company name, department, full recipient name, address, possible opening hours, delivery instructions, desired delivery date, and, if possible, a phone number. If a specific time slot is important, you can select morning or afternoon in the shopping cart; however, a precise time cannot be guaranteed.

Please enter your billing information carefully during checkout. The available fields and payment options will be displayed during the ordering process. If you are a company requiring purchase on account or special conditions, please clarify this with customer service in advance; whether this is possible depends on the specific order and confirmed conditions.

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