Frequently Asked Questions (FAQ)
๐ Order
How can I order from The Rosarium?
It's easy: Select your desired bouquet or arrangement, add it to your shopping cart, and complete the order process. You'll receive an order confirmation via email upon completion.
Can I add a personal message?
Yes! You can add a greeting card with your personal message on the product page โ perfect for birthdays, anniversaries, or other special occasions.
Can I change or cancel my order?
As long as your bouquet hasn't been shipped yet, you can request changes or cancellations via our contact form or via WhatsApp. Unfortunately, this is no longer possible once the flowers have been shipped.
๐ณ Payment
Which payment methods do you accept?
We accept PayPal, Klarna, credit cards (Visa, Mastercard, Amex), Sofortรผberweisung, Apple Pay and Google Pay.
Is the payment secure?
Yes. All payments are SSL encrypted and secured by our certified payment providers.
๐ Delivery
How long does delivery take?
Orders are typically delivered within 6โ10 days . For special occasions, we recommend placing your order well in advance.
Can I choose a preferred delivery date?
Yes. You can specify a preferred delivery date during checkout, and we'll do our best to accommodate it.
How are the flowers delivered?
Our bouquets are securely packaged to ensure they arrive fresh and undamaged.
Do you also deliver to company addresses, hospitals or hotels?
Yes. Please ensure the recipient can be contacted correctly (e.g., ward, room number, department) to ensure smooth delivery.
๐น Quality & Care
Are the flowers fresh?
Yes, our flowers are carefully selected, freshly tied, and prepared right before shipping.
How long do the bouquets last?
With proper care, the bouquets usually last 5-7 days , many even longer.
How do I care for my flowers properly?
Place the bouquet in fresh water immediately after receiving it.
Cut the stems diagonally with a clean knife or scissors.
Change the water every 2 days.
Do not place the flowers in direct sunlight or near a heat source.
๐ Returns & Complaints
Can I return flowers?
Since these are fresh products, returns are generally excluded.
What do I do if my flowers arrive damaged or not fresh?
Please contact us immediately using the contact form or the WhatsApp button. Send us a photo and your order number โ we'll take care of a replacement or refund.
๐ Gifts & Extras
Can I send my order as a gift?
Yes, our flowers are perfect as a gift. You can add a greeting card during checkout and have them delivered directly to your chosen address.
Are there any additional products?
Yes, we offer seasonal accessories that you can add to your shopping cart.
๐ก Guarantee & Security
Do you offer a freshness guarantee?
Yes! We guarantee fresh flowers. If you're not satisfied, you'll receive a replacement or your money back.
How do you ensure sustainability?
We operate climate-neutral shipping and value responsible supply chains.